Engraving fee on two copper mugs
We accept all forms of pre-payment including all major credit cards and paypal. Large volume custom orders may require a 50% deposit. We back our products fully and if for any reason you are dissatisfied, please let us know. We love feedback. If you love our products, please let us know. We are here to help. Thanks!
We typically ship out via USPS priority mail for parcels over 1 lb. and first class parcel for anything under 1 lb.. unless you request otherwise. Fedex, UPS, and DHL expedited services are available. Please contact us for a quote. We offer worldwide shipping for all of our products. We'd be glad to quote you. Some countries may or may not charge an extra VAT or duty tax when importing. Please check with your local customs office.
Notice to UK customers - Royal Mail may add a set £8 fee when charging duties and taxes. Royal Mail’s £8 handling fee covers the costs for clearing the item through their customs process and presenting it to Border Force.
Starting January 1, 2021, We will collect VAT from UK buyers on orders that meet the following criteria:
The total value of the package (excluding delivery) is less than or equal to £135.
For items under the £135 threshold, UK shoppers will see VAT-inclusive pricing when they view listings in search and browse, as well as on the listing page. The VAT amount seen before purchase is an approximate value. The final VAT amount will be calculated at checkout.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Returns are accepted 14-days from the date of receipt. Customer pays for return shipping. Please return using the same box and packaging if possible. Please contact us prior to returning by private message, e-mail, or call us at 719-800-1639, so we can track your return once it arrives. Thanks.
If something arrives damaged, please let us know immediately upon arrival. We do our best to ship as carefully as possible and use appropriate packaging/cushioning for each order. We take pride in making sure your items arrive safe.
If you have a special request or wholesale inquiry, please send us a message with your request. We do custom engraving and custom product designs. Let us personalize your next gift needs for your next corporate event, wedding, birthday party, etc.. We love working direct with our clients to get them exactly what they want.
We pack everything with care. If you would like something gift wrapped, please add gift wrap option to your order. We use gift boxes, ribbons, wrapping paper, and gift bags. Since we have a variety of shapes and sizes, we use different options depending on the item. If you would like something specific, please message us and let us know. Thanks! Happy shopping!
We do offer wholesale pricing. Please message us at LunazulGallery@gmail.com. Thanks for the opportunity.
We would love to work with you to make a custom or personalized product. Message us with your idea. We can personalize most all of our copper items with hand engraving. We can do custom logos, names, dates for weddings, special events, corporate gifts, etc.. Volume discounts available.
Yes we do. For most items, we have an affordable first class parcel option for international. We can also ship faster via UPS, Fedex, or DHL. Contact us for a price. We pack very carefully and have successfully shipped worldwide many items.